Optimize the performance of your information system thanks to your dearly beloved Service Desk
The Service Desk is a key business service because it’s at the heart of every process: from end-user assistance to incident management and change management. Because the Service Desk is essential to the company’s performance, its ability to respond to users must be optimized – but that’s not all. Companies must go further. How far should they go? That’s what we’re going to find out.
Core business department: increase productivity with high-performance applications
While the cloud and technologies are optimizing the efficiency of tools every day, information systems are diversifying and becoming more complex, often to the detriment of application performance control. Understanding and managing the impact of the user experience (customers, employees) on your applications helps you to make decisions.
IT decision makers: optimize your ROI with IT performance measurement
The growing number of service providers means that outsourcing IT performance monitoring can involve some tricky choices. The solutions on the market do not all offer the same quality of service. In this white paper, find out how to optimize your return on investment with a full managed service.