How to minimize incidents and federate IT teams?

Categories: APM, Governance, IPM, News, NPM

The role of IT department has changed a lot. This pole, highlighted since the impetus of digital transition, has to deal with negotiations with providers and users satisfaction. But it remains crucial to minimize risk of incidents that have a direct impact on Business, while mobilizing IT teams.

A « little incident » that involves

Even if issues are from network or from application, an IT problem is still more or less heavy on the activity of an organization. On the one hand, in-house users who experience a drop in their productivity which can lead to a temporary interruption of their tasks; on the other hand, on customers: revenue is being lost on online shops caused by latency in network or application performance.

Let’s remember Amazon the giant, who suffered a service interruption on his home page. A 40-minute shutdown of all purshases generated a loss of $5 million, a modest $125,000 per minute.

How to prevent IT incidents ?

According to a survey conducted for Avaya, 77% of companies reporting network incidents incurred losses of €68,438 in one year.

Obviously, this amount doesn’t reflect the reality of all organizations. However, it reminds us of impact that a simple computer failure can have, and the relevance of  evaluating it on its own behalf.

IT performance monitoring tools detect errors and notify managers, while keeping a history of data collected. In the medium and long term, this data ensures the capacity of the various resources.

Extract trends, acquire a global view of the IS, and anticipate demand peaks, are the keys to a strong IT management.

A single tool to federate IT teams

After a Cloud migration, implementation of a new tool, or a classic IT incident, end-users are asking for clear and accurate clarifications of what happened. It’s difficult to provide them a first-level information because you have to compile the data from various IT teams, from isolated softwares.

A combined application and network monitoring, the adoption of a unified monitoring system in managed service disperses intra-IT department silos:

  • Support at the start of the project with a co-defined measurement strategy
  • Dashboards in accordance with your teams usage in line with your governance
  • Screenshots and replay videos to facilitate understanding of incidents and provide facts
  • A single platform for all IT stakeholders

 

Whether you are in a « bottom-up » or « top-down » approach, tools offered by our monitoring solution reconcile technical and user experience perception. Acting in full synergy, these combined visions improve all your IT department.