From simple client emails to inventory management on several continents, the Information System supports the daily life of the company. The performance measurement of IS is essential to make progress on these 2 challenges : optimizing information collection and accelerating decision-making.
But even you find a good monitoring solution, are you sure that your KPIs are relevant ? Do you easily find the problem root ? Can you quickly solve the incident ?
Here are 5 questions to position your strategy for monitoring digital performance :
1 – NPM, APM, DEM, do you know your acronyms ?
2 – What do you know about your end user experience ?
3 – Have you chosen the right metrics and discarded the wrong ones ?
4 – Do you know how to organize your KPIs and dashboards ?
5 – Has you IS adopted the Unified Vision ?
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