Should you measure the performance of O365 and GSuite collaborative tools?

Categories: APM, Cloud, News

monitoring outils collaboratifs

Microsoft O365 and Google Suite, leaders in collaborative tools.

Within one team or on shared projects, collaborative tools have become essential to optimize resources, increase transparency, and lead to efficient work between employees. Whether you are looking for a solution that promote communication or facilitate tasks management, it must be available and fast.

Collaborative tools have therefore evolved, seem simple and more agile, but remain a sensitive heart for the organization’s users. And in this market, leaders are Microsoft O365 ans Google Suite with a panel ranging from mailbox to document sharing.

What performance for Microsoft O365 et Google Suite ?

Before this new digital revolution, companies had two solutions:

  • Either they hosted their own mail server,
  • Or they used a service company, an external host.

With this second approach, SLA used to be a key point with the challenge of availability and recovery rate announced in the service contract (SLA).

With emergence of SaaS applications, especially the most well-known suites, this challenge is almost inexistant. Suppliers are very large organizations, and the performance they deliver is under control.

So, is it really relevant to measure the performance of O365 or GSuite by knowing their SLA approaching 99.99%? In absolute, no… but once these tools are implemented in your architecture, performance is exposed to a lot of variables. Thus, the context changes.

How does the employee’s environment affect application performance?

What affect this “pure” application performance initially delivered by Microsoft or Google, is everything the company puts between the provider and the end user: internet output (global or local), cloud proxies (Zscaler), authentication with a new SAML provider, or two-factor authentication systems,…

Architecture of the Information System is generally set-up for many years, and is complex to modify. It is delicate to redesign and optimize technical architecture for these new cloud computing solutions, while respecting the continuity of service.

A specific monitoring according to your environment for O365 and GSuite.

Performance indicators reported by your provider or host do not consider your technical architecture. It is therefore necessary to monitor collaborative tools in the real environment of your company: with your accounts, from your user sites, in your proxy environment, with your SAML authentication system,… And most important, to take measurements on each portion to speed up analysis in case of problems. Having a shared end-to-end global view allows you to get results on user experience.