Capacity Planning: to optimize your Service Desk’s diagnostics
The Service Desk is at the heart of the Information Systems department and, more generally, of every company process. Its reactivity and the relevance of its diagnoses will condition its overall performance. Focus on capacity management: Capacity Planning.
Netflow Top Report: a real advantage for your service desk!
Because the service desk is essential to the company’s performance, its ability to respond to users must be optimized. Specific tools have been designed to make this easier: Netflow Top Report is one of them. What is this tool? What added value does it have? Interview with Frédéric Ribes, Service Desk Manager at Maltem Insight Performance.
The Service Desk’s performance: explaining the origins of an incident
Today, a company’s performance depends a great deal on its information system. That’s why the Service Desk is strategic.
It must ensure that the network and applications are working properly, offer good diagnostics and anticipate situations too! Here’s our 2-stage analysis:
The Service Desk at the heart of performance
Do you want to increase your revenues, win new markets and stand out from the crowd? What if one of the keys to success was (also) hiding in a department that is more strategic than it seems: the Service Desk? In our next white paper, we will take a look at this high value-added department.
Maltem Insight Performance & Futurs.io at Microsoft Experiences ‘17
Maltem Insight Performance & Futurs.io at Microsoft Experiences ’17.
Incidents and slowdowns affecting network infrastructures and applications have serious consequences for your organizations. But what if you could predict and prevent them?
We are recruiting an Executive Assistant
We are recruiting an Executive Assistant. As the right hand to the operations manager and technical managers, you help to develop the company. You are the first point of contact for customers, prospects and partners, from finding new customers to securing their loyalty.
Performance analysis and crisis management
Did you know that 70% of employees are disengaged*? How can you make action meaningful, particularly in times of crisis? How can you ensure your teams are united and the company’s image remains stable during a reorganization, transition or merger?
ITIL Method and Governance
Digital performance accounts for half of a company’s success. So how can you achieve this essential performance? How does successful governance help to achieve it? And what if ITIL best practices could enable you to achieve your objectives?
Performance analysis at the heart of governance
1 minute: that’s the maximum amount of patience in the digital world. Make users wait any longer than that and they move on. Digital performance includes measuring application performance and user experience through to governance.
Application scripts and the user experience: an analyst’s view
Maltem Insight Performance creates application scripts to assess the user experience. IT engineer Ana Peñalba runs these scripts, which precisely simulate the user experience, and analyzes the obtained results.