As services become increasingly intuitive, information systems are becoming more and more complex. We have identified 5 key points for managing their performance. By meeting these criteria, detailed in our new White Paper, you can anticipate errors, thus preventing a short-lived fault from having a dramatic impact on your revenues. Optimize your business by managing business applications. A brief overview.
Did you know that in 2015, an internal DNS error affecting platforms such as iTunes, App Store and the iCloud service resulted in losses of $2.2 million per hour for Apple, totaling $25 million? But could it have been avoided?
Point 1: Focus on the user experience
Is your site slow to load? Does your cloud application occasionally have availability issues? Are your internal tests non-existent or incomplete? Innovative technologies and application-testing robots enable you to measure the real user experience and determine whether tools are working properly, thus identifying any problems.
Point 2: Define latent problems to anticipate faults
Anticipating involves not simply relying on data provided by the supplier (which rarely includes the user experience). It is better to opt for a proactive approach and set up a consolidated measuring system (network and application) to check performance in real time. This 360-degree view will provide you with a clearer picture of the numerous indicators for measuring performance.
Point 3: Receive help managing contracts with suppliers
The KPIs (key performance indicators) provided by your suppliers (operator, host, etc.) need to be analyzed to check that the service level is being met and to measure results at all your sites. Outsourcing this task means you no longer need to check service availability.
Point 4: Identify and analyze uses within your company
Do you have enough bandwidth and disk space to cover your long-term needs? Are all your infrastructures suited to your requirements? What will your data storage needs be in 1, 5 or 10 years’ time? Anticipating capacity management enables physical resources to be allocated according to the company’s needs.
This agile way of working requires excellent management of system, data server, application server and network performance indicators.
Point 5: Identify and manage shadow IT
Sometimes in a large company, each department adopts its own tools and not all teams are necessarily aware of or have control over these IT resources. If there is a fault, these uncontrolled applications may disrupt the operation of the whole company. Internal sharing of information and supplier transparency are essential.
In short, to gain an accurate view of the real user experience and collect and interpret reliable data, it is best to seek help from a trusted third party. Return on investment is guaranteed! IT monitoring experts provide you with strategic support and prevent incidents which seem minor at first from turning into a financial disaster. So make the move from reactive to proactive!
Optimize your business by managing business applications.
See the latest news on IT performance management on our Maltem Insight Performance showcase page