The Service Desk at the heart of performance
Do you want to increase your revenues, win new markets and stand out from the crowd? What if one of the keys to success was (also) hiding in a department that is more strategic than it seems: the Service Desk? In our next white paper, we will take a look at this high value-added department.
Performance analysis and crisis management
Did you know that 70% of employees are disengaged*? How can you make action meaningful, particularly in times of crisis? How can you ensure your teams are united and the company’s image remains stable during a reorganization, transition or merger?
ITIL Method and Governance
Digital performance accounts for half of a company’s success. So how can you achieve this essential performance? How does successful governance help to achieve it? And what if ITIL best practices could enable you to achieve your objectives?
Performance analysis at the heart of governance
1 minute: that’s the maximum amount of patience in the digital world. Make users wait any longer than that and they move on. Digital performance includes measuring application performance and user experience through to governance.
User experience and digital transformation
The new holy grail for companies is the user experience. Hyperconnectivity has made us impatient, demanding consumers. We want to have remarkable and memorable experiences at all costs. We have even entered what we call the experience economy.
Optimize your business by managing business applications
Optimize your business by managing business applications. We have identified 5 key points for managing their performance.
Managed Service: a beneficial outsourcing solution
IT decision makers are increasingly inclined to choose outsourcing due to its financial and human benefits for the company and its employees. Here are some good reasons to choose a managed service.
IT incidents in companies
Virus, hardware fault, human error… 2016 had its fair share of IT incidents. How much does this cost? Causes and consequences of the main scourge affecting IS departments.
Sodexo chose Maltem Insight Performance to monitor its IT performance
Feedback interview Sodexo, world leader in quality of life services, has been a flagship customer of Maltem Insight Performance (MIP) for 6 years. So why did this listed multinational company choose to outsource IT performance monitoring? Global Network & Telecom Director Cyril Briard tells us his view of this fully transparent outsourcing model. […]
Managed service: which solution for optimizing ROI?
Faced with the numerous challenges of digital transformation, IT decision makers often have to choose between facilities management or potentially uncontrolled recruitment.