A great measurement strategy for an efficient monitoring
Today, most of companies have an Information System. As an interface for teams and technicals, its performance is directly linked to the organisation’s efficency. IS supervision becomes essential. But is this project being run in a good way?
SLA, Challenge your service providers !
As part of maintenance management contract, it’s now systematic to integrate a definition of service commitments, or SLAs, for Service Level Agreement. SLA can be a global contract, or a section of it. It defines contours of the service in an intelligible and understandable way, in order to identify appropriate evaluation citeria. It is crucial […]
How to minimize incidents and federate IT teams?
The priority for all IS departments is to minimize the risks of incidents and dissatisfaction. With an integrated collaborative IT performance management tool, you can reduce the level of uncertainty while improving the 360-degree view of your services.
White Paper : Position your strategy for monitoring digital performance in 5 questions !
From simple client emails to inventory management on several continents, the Information System supports the daily life of the company. The performance measurement of IS is essential to make progress on these 2 challenges : optimizing information collection and accelerating decision-making.
We are officialy Citrix Ready !
After 6 years monitoring applications, networks, and user experiences on Citrix platforms, we did the administrative procedures to be officialy certified. So, why monitoring your Citrix with MIP Solution ?
The Flash Report: prioritizing classes of service
The Service Desk’s skilled workers are the main interface between different departments and their combined information system. The reactivity and the relevance of the diagnoses of the Service Desk will enable companies to correct any malfunctions as quickly as possible. That’s where a strategic report comes in: The Flash Report.
The service desk and the law of adaptation
“It’s not the strongest of the species that survives, nor the most intelligent; it’s the one most adaptable to change.”
To illustrate this famous quote, let’s take BeMerryCorp, a company within the industrial sector, as an example. BeMerryCorp has international subsidiaries (head offices, warehouses, etc.), and its service desk must satisfy its employees and its partners (suppliers, B2B clients).
Capacity Planning: to optimize your Service Desk’s diagnostics
The Service Desk is at the heart of the Information Systems department and, more generally, of every company process. Its reactivity and the relevance of its diagnoses will condition its overall performance. Focus on capacity management: Capacity Planning.
Netflow Top Report: a real advantage for your service desk!
Because the service desk is essential to the company’s performance, its ability to respond to users must be optimized. Specific tools have been designed to make this easier: Netflow Top Report is one of them. What is this tool? What added value does it have? Interview with Frédéric Ribes, Service Desk Manager at Maltem Insight Performance.
The Service Desk’s performance: explaining the origins of an incident
Today, a company’s performance depends a great deal on its information system. That’s why the Service Desk is strategic.
It must ensure that the network and applications are working properly, offer good diagnostics and anticipate situations too! Here’s our 2-stage analysis: