A great measurement strategy for an efficient monitoring
Today, most of companies have an Information System. As an interface for teams and technicals, its performance is directly linked to the organisation’s efficency. IS supervision becomes essential. But is this project being run in a good way?
SLA, Challenge your service providers !
As part of maintenance management contract, it’s now systematic to integrate a definition of service commitments, or SLAs, for Service Level Agreement. SLA can be a global contract, or a section of it. It defines contours of the service in an intelligible and understandable way, in order to identify appropriate evaluation citeria. It is crucial […]
How to minimize incidents and federate IT teams?
The priority for all IS departments is to minimize the risks of incidents and dissatisfaction. With an integrated collaborative IT performance management tool, you can reduce the level of uncertainty while improving the 360-degree view of your services.
Successfully migrate to the cloud by measuring service performance
If the cloud is well known for its flexibility and agility in theory, how can we make sure that migration is durable and stress-free in practice? Julien Castel, Product Owner at MIP, tells us how.
Join us in The Netherlands
In the objective to develop his business, Maltem Insight Performance is leading 2 job offers for The Netherlands. 2 positions are currently available: Pre-sales manager: Job_Desc_PreSales Manager_NL Business manager: Job_Desc_Business Manager_NL
The Flash Report: prioritizing classes of service
The Service Desk’s skilled workers are the main interface between different departments and their combined information system. The reactivity and the relevance of the diagnoses of the Service Desk will enable companies to correct any malfunctions as quickly as possible. That’s where a strategic report comes in: The Flash Report.
The service desk and the law of adaptation
“It’s not the strongest of the species that survives, nor the most intelligent; it’s the one most adaptable to change.”
To illustrate this famous quote, let’s take BeMerryCorp, a company within the industrial sector, as an example. BeMerryCorp has international subsidiaries (head offices, warehouses, etc.), and its service desk must satisfy its employees and its partners (suppliers, B2B clients).
Netflow Top Report: a real advantage for your service desk!
Because the service desk is essential to the company’s performance, its ability to respond to users must be optimized. Specific tools have been designed to make this easier: Netflow Top Report is one of them. What is this tool? What added value does it have? Interview with Frédéric Ribes, Service Desk Manager at Maltem Insight Performance.
The Service Desk at the heart of performance
Do you want to increase your revenues, win new markets and stand out from the crowd? What if one of the keys to success was (also) hiding in a department that is more strategic than it seems: the Service Desk? In our next white paper, we will take a look at this high value-added department.
Maltem Insight Performance & Futurs.io at Microsoft Experiences ‘17
Maltem Insight Performance & Futurs.io at Microsoft Experiences ’17.
Incidents and slowdowns affecting network infrastructures and applications have serious consequences for your organizations. But what if you could predict and prevent them?