Join us in The Netherlands
In the objective to develop his business, Maltem Insight Performance is leading 2 job offers for The Netherlands. 2 positions are currently available: Pre-sales manager: Job_Desc_PreSales Manager_NL Business manager: Job_Desc_Business Manager_NL
The Flash Report: prioritizing classes of service
The Service Desk’s skilled workers are the main interface between different departments and their combined information system. The reactivity and the relevance of the diagnoses of the Service Desk will enable companies to correct any malfunctions as quickly as possible. That’s where a strategic report comes in: The Flash Report.
The service desk and the law of adaptation
“It’s not the strongest of the species that survives, nor the most intelligent; it’s the one most adaptable to change.”
To illustrate this famous quote, let’s take BeMerryCorp, a company within the industrial sector, as an example. BeMerryCorp has international subsidiaries (head offices, warehouses, etc.), and its service desk must satisfy its employees and its partners (suppliers, B2B clients).
Netflow Top Report: a real advantage for your service desk!
Because the service desk is essential to the company’s performance, its ability to respond to users must be optimized. Specific tools have been designed to make this easier: Netflow Top Report is one of them. What is this tool? What added value does it have? Interview with Frédéric Ribes, Service Desk Manager at Maltem Insight Performance.
The Service Desk at the heart of performance
Do you want to increase your revenues, win new markets and stand out from the crowd? What if one of the keys to success was (also) hiding in a department that is more strategic than it seems: the Service Desk? In our next white paper, we will take a look at this high value-added department.
Maltem Insight Performance & Futurs.io at Microsoft Experiences ‘17
Maltem Insight Performance & Futurs.io at Microsoft Experiences ’17.
Incidents and slowdowns affecting network infrastructures and applications have serious consequences for your organizations. But what if you could predict and prevent them?
We are recruiting an Executive Assistant
We are recruiting an Executive Assistant. As the right hand to the operations manager and technical managers, you help to develop the company. You are the first point of contact for customers, prospects and partners, from finding new customers to securing their loyalty.
Performance analysis at the heart of governance
1 minute: that’s the maximum amount of patience in the digital world. Make users wait any longer than that and they move on. Digital performance includes measuring application performance and user experience through to governance.
Application scripts and the user experience: an analyst’s view
Maltem Insight Performance creates application scripts to assess the user experience. IT engineer Ana Peñalba runs these scripts, which precisely simulate the user experience, and analyzes the obtained results.
User experience and digital transformation
The new holy grail for companies is the user experience. Hyperconnectivity has made us impatient, demanding consumers. We want to have remarkable and memorable experiences at all costs. We have even entered what we call the experience economy.