From simple client emails to inventory management on several continents, the Information System supports the daily life of the company. The performance measurement of IS is essential to make progress on these 2 challenges : optimizing information collection and accelerating decision-making.
The Service Desk’s skilled workers are the main interface between different departments and their combined information system. The reactivity and the relevance of the diagnoses of the Service Desk will enable companies to correct any malfunctions as quickly as possible. That’s where a strategic report comes in: the Flash Report.
The Service Desk is at the heart of the Information Systems department and, more generally, of every company process. Its reactivity and the relevance of its diagnoses will condition its overall performance. Focus on capacity management: Capacity Planning.
Because the service desk is essential to the company’s performance, its ability to respond to users must be optimized. Specific tools have been designed to make this easier: Netflow Top Report is one of them. What is this tool? What added value does it have? Interview with Frédéric Ribes, Service Desk Manager at Maltem Insight Performance.
Today, a company’s performance depends a great deal on its information system. That’s why the Service Desk is strategic. It must ensure that the network and applications are working properly, offer good diagnostics and anticipate situations too! To carry out these tasks, expertise and specific tools are required. Here’s our 2-stage analysis:
The Service Desk at the heart of performance. Do you want to increase your revenues, win new markets and stand out from the crowd? What if one of the keys to success was (also) hiding in a department that is more strategic than it seems: the Service Desk? In our next white paper, we will take a look at this high value-added department.
Did you know that 70% of employees are disengaged*?
How can you make action meaningful, particularly in times of crisis? How can you ensure your teams are united and the company’s image remains stable during a reorganization, transition or merger?
As services become increasingly intuitive, information systems are becoming more and more complex. We have identified 5 key points for managing their performance. By meeting these criteria, detailed in our new White Paper, you can anticipate errors, thus preventing a short-lived fault from having a dramatic impact on your revenues. Optimize your business by managing business applications. A brief overview.