SD-WAN is slowly but surely taking its place in the enterprise network landscape. Succeeding IPsec and MPLS, SD-WAN is intended to provide configuration flexibility, lower costs, and take advantage of the properties of each link. Does this infrastructure deliver the right performance for the job? 1. SD-WAN, SaaS, and mobility Office365, Google Suite, or even […]
Digital tools mean that brands can now reach customers in all situations. This ubiquity requires complete control of performance at all times and in all places. Maltem Insight Performance creates application scripts to assess the user experience. IT engineer Ana Peñalba runs these scripts, which precisely simulate the user experience, and analyzes the obtained results.
The MIP monitoring tool includes push & pull integration with ITSM incident management software, such as ServiceNow or Service Anywhere. In this post, Julien Castle, Product owner, explains benefits of information exchange betweet IT Supervision and IT Service Management. What is an ITSM tool? ITSM (IT Service Management) is all the activities that enable IT […]
Insurers initially adopted, like banks, a closed Information System. With the emergence of InsurTech, historical players are now looking at “Open Insurance” by using modern architectures. In this way, they focus on new business lines following a diversification strategy. Changes in the insurance distribution model, now also involving white-label offers, are based on digital channel. […]
Microsoft O365 and Google Suite, leaders in collaborative tools. Within one team or on shared projects, collaborative tools have become essential to optimize resources, increase transparency, and lead to efficient work between employees. Whether you are looking for a solution that promotes communication or facilitates task management, it must be readily available and fast. Collaborative […]
Another year has ended, filled with new IT trends and emerging technologies. Many companies have made a good start to their digital transition, whether they are moving to a 100% Cloud or a hybrid target. This is why measurement of performance of the Information System on a global scope is becoming more and more […]
Hyper-connectivity brings new requirements from all users. More than rapid execution of certain tasks, experience through applications must be intuitive, fluid, and therefore supported by powerful tools. Digital Experience Management or DEM is different from a simple network or application measurement. It allows to measure the real feeling of users. In this complex digital movement, […]
Today, most companies have an information System. As an interface for teams and developers, its performance is directly linked to the organisation’s efficency. IS supervision becomes essential. Yet is this project being run in the best way?
As part of maintenance management contract, it’s now systematic to integrate a definition of service commitments, or SLAs, for Service Level Agreement. SLA can be a global contract, or a section of it. It defines contours of the service in an intelligible and understandable way, in order to identify appropriate evaluation citeria. It is crucial […]
If the cloud is well known for its flexibility and agility in theory, how can we make sure that migration is durable and stress-free in practice?