The Rebound Effect (or Jevons’ Paradox) is what destroys so many good initiatives. Example: you insulate your house and instead of the expected 40 or 50% energy savings, the gain is only 10 or 20% because you heat more comfortably. And since the electricity bill has gone down, you’re taking more baths and hanging out […]
It is important to closely monitor its performance, speed, and capacity of network resources. It is a tool for Network Performance Monitoring (NPM) which allows you to have a clear visibility on your performance. But it is possible to go further by using thenetwork traffic analysis (NTA). It uses export technologies such as NetFlow or […]
A computer support is above all a service center composed of qualified computer technicians and listening to users in order to respond to requests for incidents and / or use of computer tools such as messaging, Internet, remote access … The computer support may be an internal service of the company or outsourced to a […]
A new video to present the art of apprehending the performance of an application. Behind it performance (which some will reduce to experience monitoring or application monitoring), there are many things hidden: global availability, functional availability, remote availability, concerns about general slowness (network or not), slowdowns, interruptions or recurring slowdowns (over the same periods or […]
Can you tell us about your background? For several years I have been evolving in business development with an entrepreneurial career of 6 years. The first part of my professional experience was mainly in advertising and media (advertising agencies), and I decided about twenty years ago to take a turn in digital. I joined the […]
IT teams are still very often organized in silos. However, incident resolution must be efficient, reactive, and therefore fed with accurate information. Unfortunately, service desk technicians often find themselves faced with a user who has difficulty explaining the problem they are experiencing with their web application or heavy application. Thus comes the famous principle of […]
Who today can afford to lose a percentage of their sales due to a service interruption? Or how to reduce the level of uncertainty while strengthening the 360° vision of your services.
As a major HR and business issue, employee mobility raises many questions about the company’s overall organization. IT teams are at the heart of this transformation where we are moving from an architecture centered on the company’s internal workstation, to a model where the employee is the focus. Between service continuity and tool performance, IS […]
With the recent events related to the coronavirus, it is clear that the productivity of the teams has decreased due to the performance of the remote tools. Telecommuting is becoming a new norm, and companies, especially IT teams, are preparing for this large-scale transition that involves the use of remote tools. The issue of team […]
Replay Led by Julien Castel, Product Owner at Maltem Insight Performance | and organized by Premium Contact ABOUT THIS WEBINAR Premium Contact, leader of a community of IT decision makers, has proposed a series of 4 webinars to learn how to ensure optimal availability of your infrastructure and applications in times of crisis. Episode 4 […]
