What is the SaaS ? The Software as a Service (SaaS) is a model of distribution of software where a third-party supplier could host the applications and makes them available for its clients via internet. It is one of the main four categories of the cloud Computing, same as the infrastructure as a service (Iaas), […]
The first of a series of articles to report on measurement techniques available for service/application providers which are used globally to monitor the digital experience. These techniques are used to ensure, track and ultimately improve user experience by targeting the application performance. They can be used to: Monitor the availability / downtime of computer applications […]
Doubt the performance of your ERP? Our solution: Guarantee the performance of your ERP An ERP (Enterprise Resource Planning) system is a type of software that companies use to manage their daily activities such as production, accounting, purchasing, project management, risk management and compliance, as well as supply chain operations. ERP systems can encounter a […]
The Service Desk is at the heart of the Information Systems department and, more generally, of every company process. Its reactivity and the relevance of its diagnoses will condition its overall performance. Focus on capacity management: Capacity Planning.
SD-WAN is slowly but surely taking its place in the enterprise network landscape. Succeeding IPsec and MPLS, SD-WAN is intended to provide configuration flexibility, lower costs, and take advantage of the properties of each link. Does this infrastructure deliver the right performance for the job? 1. SD-WAN, SaaS, and mobility Office365, Google Suite, or even […]
Digital tools mean that brands can now reach customers in all situations. This ubiquity requires complete control of performance at all times and in all places. Maltem Insight Performance creates application scripts to assess the user experience. IT engineer Ana Peñalba runs these scripts, which precisely simulate the user experience, and analyzes the obtained results.
The MIP monitoring tool includes push & pull integration with ITSM incident management software, such as ServiceNow or Service Anywhere. In this post, Julien Castel, Product owner, explains benefits of information exchange betweet IT Supervision and IT Service Management. What is an ITSM tool? ITSM (IT Service Management) is all the activities that enable IT […]
Insurers initially adopted, like banks, a closed Information System. With the emergence of InsurTech, historical players are now looking at “Open Insurance” by using modern architectures. In this way, they focus on new business lines following a diversification strategy. Changes in the insurance distribution model, now also involving white-label offers, are based on digital channel. […]
Microsoft O365 and Google Suite, leaders in collaborative tools. Within one team or on shared projects, collaborative tools have become essential to optimize resources, increase transparency, and lead to efficient work between employees. Whether you are looking for a solution that promotes communication or facilitates task management, it must be readily available and fast. Collaborative […]
Another year has ended, filled with new IT trends and emerging technologies. Many companies have made a good start to their digital transition, whether they are moving to a 100% Cloud or a hybrid target. This is why measurement of performance of the Information System on a global scope is becoming more and more […]
