How to minimize incidents and federate IT teams?
The priority for all IS departments is to minimize the risks of incidents and dissatisfaction. With an integrated collaborative IT performance management tool, you can reduce the level of uncertainty while improving the 360-degree view of your services.
The Service Desk at the heart of performance
Do you want to increase your revenues, win new markets and stand out from the crowd? What if one of the keys to success was (also) hiding in a department that is more strategic than it seems: the Service Desk? In our next white paper, we will take a look at this high value-added department.
Performance analysis and crisis management
Did you know that 70% of employees are disengaged*? How can you make action meaningful, particularly in times of crisis? How can you ensure your teams are united and the company’s image remains stable during a reorganization, transition or merger?
ITIL Method and Governance
Digital performance accounts for half of a company’s success. So how can you achieve this essential performance? How does successful governance help to achieve it? And what if ITIL best practices could enable you to achieve your objectives?
Performance analysis at the heart of governance
1 minute: that’s the maximum amount of patience in the digital world. Make users wait any longer than that and they move on. Digital performance includes measuring application performance and user experience through to governance.