Top Reports Netflow : un atout pour votre service desk !

Netflow Top Report: a real advantage for your service desk!

Because the service desk is essential to the company’s performance, its ability to respond to users must be optimized. Specific tools have been designed to make this easier: Netflow Top Report is one of them. What is this tool? What added value does it have? Interview with Frédéric Ribes, Service Desk Manager at Maltem Insight Performance.

Performance du Service Desk : factualiser l’origine de l’incident

The Service Desk’s performance: explaining the origins of an incident

Today, a company’s performance depends a great deal on its information system. That’s why the Service Desk is strategic.
It must ensure that the network and applications are working properly, offer good diagnostics and anticipate situations too! Here’s our 2-stage analysis:

Service Desk

The Service Desk at the heart of performance

Do you want to increase your revenues, win new markets and stand out from the crowd? What if one of the keys to success was (also) hiding in a department that is more strategic than it seems: the Service Desk? In our next white paper, we will take a look at this high value-added department.

Performance analysis and crisis management

Did you know that 70% of employees are disengaged*? How can you make action meaningful, particularly in times of crisis? How can you ensure your teams are united and the company’s image remains stable during a reorganization, transition or merger?

Itil

ITIL Method and Governance

Digital performance accounts for half of a company’s success. So how can you achieve this essential performance? How does successful governance help to achieve it? And what if ITIL best practices could enable you to achieve your objectives?

L’analyse de la performance au cœur de la gouvernance

Performance analysis at the heart of governance

1 minute: that’s the maximum amount of patience in the digital world. Make users wait any longer than that and they move on. Digital performance includes measuring application performance and user experience through to governance.

Scripts applicatifs et ressenti utilisateurs : le regard d’une analyste

Application scripts and the user experience: an analyst’s view

Maltem Insight Performance creates application scripts to assess the user experience. IT engineer Ana Peñalba runs these scripts, which precisely simulate the user experience, and analyzes the obtained results.

Ressenti utilisateur et transformation digitale

User experience and digital transformation

The new holy grail for companies is the user experience. Hyperconnectivity has made us impatient, demanding consumers. We want to have remarkable and memorable experiences at all costs. We have even entered what we call the experience economy.

Optimize your business by managing business applications

Optimize your business by managing business applications. We have identified 5 key points for managing their performance.

Le Service Managé : une solution d’externalisation avantageuse

Managed Service: a beneficial outsourcing solution

IT decision makers are increasingly inclined to choose outsourcing due to its financial and human benefits for the company and its employees. Here are some good reasons to choose a managed service.