The Service Desk at the heart of performance
Do you want to increase your revenues, win new markets and stand out from the crowd? What if one of the keys to success was (also) hiding in a department that is more strategic than it seems: the Service Desk? In our next white paper, we will take a look at this high value-added department.
Performance analysis and crisis management
Did you know that 70% of employees are disengaged*? How can you make action meaningful, particularly in times of crisis? How can you ensure your teams are united and the company’s image remains stable during a reorganization, transition or merger?
ITIL Method and Governance
Digital performance accounts for half of a company’s success. So how can you achieve this essential performance? How does successful governance help to achieve it? And what if ITIL best practices could enable you to achieve your objectives?
Performance analysis at the heart of governance
1 minute: that’s the maximum amount of patience in the digital world. Make users wait any longer than that and they move on. Digital performance includes measuring application performance and user experience through to governance.
Application scripts and the user experience: an analyst’s view
Maltem Insight Performance creates application scripts to assess the user experience. IT engineer Ana Peñalba runs these scripts, which precisely simulate the user experience, and analyzes the obtained results.
User experience and digital transformation
The new holy grail for companies is the user experience. Hyperconnectivity has made us impatient, demanding consumers. We want to have remarkable and memorable experiences at all costs. We have even entered what we call the experience economy.
Optimize your business by managing business applications
Optimize your business by managing business applications. We have identified 5 key points for managing their performance.
Managed Service: a beneficial outsourcing solution
IT decision makers are increasingly inclined to choose outsourcing due to its financial and human benefits for the company and its employees. Here are some good reasons to choose a managed service.
Three secrets to the perfect love affair with your CRM
The CRM knows that gaining influence and winning over your customers is important to you so it helps you to monitor their every move (website, call center, social networks) and precisely analyze their expectations.
IT incidents in companies
Virus, hardware fault, human error… 2016 had its fair share of IT incidents. How much does this cost? Causes and consequences of the main scourge affecting IS departments.