Cloud

The service desk and the law of adaptation

“It’s not the strongest of the species that survives, nor the most intelligent; it’s the one most adaptable to change.”
Charles Darwin.
To illustrate this famous quote, let’s take BeMerryCorp, a company within the industrial sector, as an example. BeMerryCorp has international subsidiaries (head offices, warehouses, etc.), and its service desk must satisfy its employees and its partners (suppliers, B2B clients).

Capacity Planning

Capacity Planning: to optimize your Service Desk’s diagnostics

The Service Desk is at the heart of the Information Systems department and, more generally, of every company process. Its reactivity and the relevance of its diagnoses will condition its overall performance. Focus on capacity management: Capacity Planning.

Top Reports Netflow : un atout pour votre service desk !

Netflow Top Report: a real advantage for your service desk!

Because the service desk is essential to the company’s performance, its ability to respond to users must be optimized. Specific tools have been designed to make this easier: Netflow Top Report is one of them. What is this tool? What added value does it have? Interview with Frédéric Ribes, Service Desk Manager at Maltem Insight Performance.

Performance du Service Desk : factualiser l’origine de l’incident

The Service Desk’s performance: explaining the origins of an incident

Today, a company’s performance depends a great deal on its information system. That’s why the Service Desk is strategic.
It must ensure that the network and applications are working properly, offer good diagnostics and anticipate situations too! Here’s our 2-stage analysis:

Itil

ITIL Method and Governance

Digital performance accounts for half of a company’s success. So how can you achieve this essential performance? How does successful governance help to achieve it? And what if ITIL best practices could enable you to achieve your objectives?

Scripts applicatifs et ressenti utilisateurs : le regard d’une analyste

Application scripts and the user experience: an analyst’s view

Maltem Insight Performance creates application scripts to assess the user experience. IT engineer Ana Peñalba runs these scripts, which precisely simulate the user experience, and analyzes the obtained results.

Ressenti utilisateur et transformation digitale

User experience and digital transformation

The new holy grail for companies is the user experience. Hyperconnectivity has made us impatient, demanding consumers. We want to have remarkable and memorable experiences at all costs. We have even entered what we call the experience economy.

Optimize your business by managing business applications

Optimize your business by managing business applications. We have identified 5 key points for managing their performance.

Eric Mengelle, Responsable scripts applicatifs chez MIP

Application scripts and digital transformation: our expert’s point of view

Application scripts are key tools for IT performance monitoring, particularly when it comes to the digital transformation of companies. They are essential for testing the transition from thick clients (local) to thin clients (web).

Sodexo a choisi Maltem Insight Performance pour monitorer ses performances IT

Sodexo chose Maltem Insight Performance to monitor its IT performance

Feedback interview   Sodexo, world leader in quality of life services, has been a flagship customer of Maltem Insight Performance (MIP) for 6 years. So why did this listed multinational company choose to outsource IT performance monitoring? Global Network & Telecom Director Cyril Briard tells us his view of this fully transparent outsourcing model.   […]