APM

White Paper : Position your strategy for monitoring digital performance in 5 questions !

From simple client emails to inventory management on several continents, the Information System supports the daily life of the company. The performance measurement of IS is essential to make progress on these 2 challenges : optimizing information collection and accelerating decision-making.    

citrix-performance-APM-NPM

We are officialy Citrix Ready !

After 6 years monitoring applications, networks, and user experiences on Citrix platforms, we did the administrative procedures to be officialy certified.   So, why monitoring your Citrix with MIP Solution ?

Flash report

The Flash Report: prioritizing classes of service

The Service Desk’s skilled workers are the main interface between different departments and their combined information system. The reactivity and the relevance of the diagnoses of the Service Desk will enable companies to correct any malfunctions as quickly as possible. That’s where a strategic report comes in: The Flash Report.

The service desk and the law of adaptation

“It’s not the strongest of the species that survives, nor the most intelligent; it’s the one most adaptable to change.”
Charles Darwin.
To illustrate this famous quote, let’s take BeMerryCorp, a company within the industrial sector, as an example. BeMerryCorp has international subsidiaries (head offices, warehouses, etc.), and its service desk must satisfy its employees and its partners (suppliers, B2B clients).

Capacity Planning

Capacity Planning: to optimize your Service Desk’s diagnostics

The Service Desk is at the heart of the Information Systems department and, more generally, of every company process. Its reactivity and the relevance of its diagnoses will condition its overall performance. Focus on capacity management: Capacity Planning.

Top Reports Netflow : un atout pour votre service desk !

Netflow Top Report: a real advantage for your service desk!

Because the service desk is essential to the company’s performance, its ability to respond to users must be optimized. Specific tools have been designed to make this easier: Netflow Top Report is one of them. What is this tool? What added value does it have? Interview with Frédéric Ribes, Service Desk Manager at Maltem Insight Performance.

Performance du Service Desk : factualiser l’origine de l’incident

The Service Desk’s performance: explaining the origins of an incident

Today, a company’s performance depends a great deal on its information system. That’s why the Service Desk is strategic.
It must ensure that the network and applications are working properly, offer good diagnostics and anticipate situations too! Here’s our 2-stage analysis:

Service Desk

The Service Desk at the heart of performance

Do you want to increase your revenues, win new markets and stand out from the crowd? What if one of the keys to success was (also) hiding in a department that is more strategic than it seems: the Service Desk? In our next white paper, we will take a look at this high value-added department.

Performance analysis and crisis management

Did you know that 70% of employees are disengaged*? How can you make action meaningful, particularly in times of crisis? How can you ensure your teams are united and the company’s image remains stable during a reorganization, transition or merger?

Itil

ITIL Method and Governance

Digital performance accounts for half of a company’s success. So how can you achieve this essential performance? How does successful governance help to achieve it? And what if ITIL best practices could enable you to achieve your objectives?