Capacity Planning: to optimize your Service Desk’s diagnostics

Categories: Cloud, NPM

The Service Desk is at the heart of the Information Systems department and, more generally, of every company process. Its reactivity and the relevance of its diagnoses will condition its overall performance. Focus on capacity management: Capacity Planning.

Capacity Planning to detect the unavailability of service

The Service Desk monitors and analyzes the loads of network equipment, which enables it to implement continuous and real-time improvements. As part of daily flow management and in situations of change (whether technical or organizational), Capacity Planning has the virtue of targeting the causes of malfunctions.

Capacity Planning to migrate to the Cloud

Also very useful for making a technical change. For example, let’s imagine that a company decides to migrate its messaging service to the Cloud. It must then ensure in advance that its network can absorb the load that will follow and monitor the process in real time.

Let’s take another example: an e-commerce company launches a promotional operation – it must ensure, in advance and day-to-day, that its network can adapt to the load caused by this commercial operation.

Capacity Planning demo

Charge d’un lien réseau d’un site client
Load of a network link from a customer site

 

Analysis: Here we find that the load occurs mainly during working hours and days. This may then explain why some user applications can be disrupted. In a case such as this, the service desk may have to request an increase in speed from its operator.

Identifying malfunctions in a clear and informative way allows the IS department to communicate with its service providers and other operators. Measured results cannot be disputed. Essential when it comes to demanding the very best performance.

Other reports for a consolidated view

Other reports, like Top Report, provide other kinds of indications, particularly with regards to applications. They can be configured to adapt to the company’s specific needs, as is the case with the Flash report and the Business Intelligence Report.

The Service Desk becomes more proficient and efficient. A bespoke approach contributes to your company’s competitive advantage.