Digital tools mean that brands can now reach customers in all situations. This ubiquity requires complete control of performance at all times and in all places. Maltem Insight Performance creates application scripts to assess the user experience. IT engineer Ana Peñalba runs these scripts, which precisely simulate the user experience, and analyzes the obtained results.
If the cloud is well known for its flexibility and agility in theory, how can we make sure that migration is durable and stress-free in practice?
The Service Desk’s skilled workers are the main interface between different departments and their combined information system. The reactivity and the relevance of the diagnoses of the Service Desk will enable companies to correct any malfunctions as quickly as possible. That’s where a strategic report comes in: the Flash Report.
The Service Desk is at the heart of the Information Systems department and, more generally, of every company process. Its reactivity and the relevance of its diagnoses will condition its overall performance. Focus on capacity management: Capacity Planning.
Because the service desk is essential to the company’s performance, its ability to respond to users must be optimized. Specific tools have been designed to make this easier: Netflow Top Report is one of them. What is this tool? What added value does it have? Interview with Frédéric Ribes, Service Desk Manager at Maltem Insight Performance.
Today, a company’s performance depends a great deal on its information system. That’s why the Service Desk is strategic. It must ensure that the network and applications are working properly, offer good diagnostics and anticipate situations too! To carry out these tasks, expertise and specific tools are required. Here’s our 2-stage analysis:
The Service Desk at the heart of performance. Do you want to increase your revenues, win new markets and stand out from the crowd? What if one of the keys to success was (also) hiding in a department that is more strategic than it seems: the Service Desk? In our next white paper, we will take a look at this high value-added department.
Maltem Insight Performance & Futurs.io at Microsoft Experiences ’17.
Incidents and slowdowns affecting network infrastructures and applications have serious consequences for your organizations. But what if you could predict and prevent them?
Did you know that 70% of employees are disengaged*?
How can you make action meaningful, particularly in times of crisis? How can you ensure your teams are united and the company’s image remains stable during a reorganization, transition or merger?