We are recruiting our future Executive Assistant. As the right-hand man of the operational director and the technical managers, you participate in the development of the company. You are the first point of contact for customers, prospects and partners, from prospecting to loyalty building.
Digital tools mean that brands can now reach customers in all situations. This ubiquity requires complete control of performance at all times and in all places. Maltem Insight Performance creates application scripts to assess the user experience. IT engineer Ana Peñalba runs these scripts, which precisely simulate the user experience, and analyzes the obtained results.
For several years, the cloud has been a word served up in all sorts of ways. If the cloud is theoretically renowned for its flexibility and agility, how to ensure a sustainable and serene migration in practice?
The Service Desk technicians are the privileged interface between the various businesses and their associated information systems. The responsiveness and relevance of the Service Desk’s diagnoses will make it possible to correct any malfunctions as soon as possible. This is where the strategic report comes in: the Flash Report.
“The species that survive are not the strongest, nor the most intelligent, but the ones that best adapt to change.” Charles Darwin.
To illustrate this famous maxim, let’s take the example of the company BeMerryCorp, which belongs to the industrial sector. It has international subsidiaries (head offices, warehouses, etc.) and its service desk must therefore manage the satisfaction of employees and partners (suppliers, B2B customers).
The Service Desk is at the heart of the Information Systems Department, and more globally, of all the company’s processes. The reactivity and the relevance of its diagnoses will condition the global performance. Focus on capacity management: Capacity Planning.
Because the service desk is necessary to the company’s performance, it is essential to optimize its response capacity. Specific tools have been designed to facilitate its task: the Top Report Netflow is one of them. Interview with Frédéric Ribes, Service Desk Manager at Maltem Insight Performance.
Today, the performance of a company depends largely on its Information System. This is why the Service Desk is strategic. He must ensure the proper functioning of the network and applications, make good diagnoses but also… anticipate! To carry out this mission, specific expertise and tools are required. Here is our analysis in 2 steps!