Today, most of companies have an Information System. As an interface for teams and technicals, its performance is directly linked to the organisation’s efficency.
IS supervision becomes essential. But is this project being run in a good way?
Reminder on the impact of incidents on business
A dysfunctional IS is a financial loss for the company. Don’t you see why?
In August 2019, British Airways faced an issue in its check-in system. The company confronted 18,000 of its passengers with over 200 delayed flights. From reimbursements to branding, financial losses affect business.
Even if this example concerns a highly structured company, companies of all sizes are experiencing daily micro failures with critical consequences for the organization’s health.
Tools are there, but they don’t solve everything!
In all famous cases of IS vulnerability, it can be expected that monitoring tools were in place in this kind of structure. So what was wrong with it? In many cases, it was obsolescence.
Obsolescence of an old measurement strategy defines at the implementation and which didn’t follow IS evolution. Obsolescence of solutions tehselves when production is prioritized instead of updates.
In IT, this means setting up monitoring indicators, of course, but sometimes in a chaotic way, often without an overall vision of the system, and always without any link with those already in place.
Having tools is a start, but without an effective strategy you take the risk of wasting time, energy, and in fine of not solving incidents.
A strategy for a successfull monitoring
Each IT Manager faces same issues: optimizing monitoring of tools, such as monitoring processes. Through different contact points, network and application scopes can be observed, and incidents better understood to speed up troubleshooting.
Measurement strategy is the logical link between all tese points. When we refer to the unified vision in our MIP Solution, we’re talking about a strategy that focuses on end-user as target of performance. Monitoring of networks AND applications performance on a global scale.
What benefits with a measurement strategy?
Let’s start by thinking about HelpDesk. Support teams now discover more effective and easy-to-use tools:
- Clear metrics: less “draft” measures for an optimal readability and a better understanding of the incident from end-user’s point of view
- Updated indicators: no more “ghost” metrics created by predecessors and for which we don’t know utility or correspondence.
- Guaranteed operational conitnuity, with appropriate measures and dashboards
Another key benefit of measurement strategy is to identify the limits of IS. For example, evaluate if SLA ‘Service Level Agreement) is fulfilled.
How do I know if i already have a strategy?
With simple criterias, you can analyse and verify for yourself if a measurement strategy is already set ip. You can find these criterias detailed in our white paper for free download.
If you need more accurate information, you can also contact the MIP team who will be happy to audit your IS!