Another year has ended, filled with new IT trends and emerging technologies. Many companies have made a good start to their digital transition, whether they are moving to a 100% Cloud or a hybrid target. This is why measurement of performance of the Information System on a global scope is becoming more and more important, and topics of user experience as well as the challenge of SLAs are becoming clearer in 2020. To succeed in those performance measurement projects, here a 4 good resolutions to take for your IS!
1. Choose relevant data.
From implementing network measures at all points of sale, or user scenarios across the entire service catalogue, performance measurement can quickly become a major source of frustation. That’s why there are “measurement strategies“.
It’s easy: a sample based on the architecture and needs of IT teams is better than thousands lines of unusable data. Right from the start of the performance measurement project, you have to ask yourself some good questions: Which perimeter should be put first? Is it useful to measure user experience on applications used twice a year? Do I need to check performance on two identical sites located 15kms apart? Is an alert on a very low threshold relevant?
A performance measurement strategy, for both application and network parts, is worked on upstream in order to make this new vision of the Information System relevant, and useful to most people. Put yourself in project mode and do regular reviews in RUN!
2. Network and Application Teams, raise the white flag!
Whose guilt. Network, of course! Or is it the app…?!
Silo mode slows down the diagnosis of incidents. When network and application teams are using two different monitoring tools, all indicators may be green but the user may still face major latency. Smooth inter-IT communication is a first step, and if language and dashboards are common, troubleshooting becomes faster.
Hopefully, there are unified monitoring tools for these two teams, where packet loss measures stand side by side with an O365 business scenario. And if you are already equiped (and satisfied) with a NPM or an APM tool, a simple API leads you to an end-to-end view of global performance.
3. Tailored dashboards and reports
Visibility requirements depend on the user profil of the tool. While a HelpDesk member will want quick acess to advanced technical metrics, Application Managers or IS Directors will prefer a high level and a clear view of a real-time status of performance. Consequently, it is better to have a supervision tool that allows personalization of welcome dashboard, with relevant widgets and intuitive status maps for example.
Besides dashboards, here is an even higher level of view. Based on aggregated data, it is possible to access BI reports presenting, among other things, a capacity planning study, the performance of O365 by country, or the impact of Zscaler.
This data customization has the advantage of a simplified and fast reading, adapted to all actors of the Information System.
4. People at the heart of 2020
Here we are. After years of listeling only to feedbacks from machines, the trend of measuring user experience is finally at the centre of discussions.
It is not a question here of collecting more technical data such as millisecond loading, transactions or other, but rather of perceiving the real user experience using business scenarios and videos referecing the proper functioning of applications.
Want to know more about it? Discover our white paper available for free download: