A great measurement strategy for an efficient monitoring

Today, most of companies have an Information System. As an interface for teams and technicals, its performance is directly linked to the organisation’s efficency. IS supervision becomes essential. But is this project being run in a good way?

signature service level agreement

SLA, Challenge your service providers !

As part of maintenance management contract, it’s now systematic to integrate a definition of service commitments, or SLAs, for Service Level Agreement. SLA can be a global contract, or a section of it. It defines contours of the service in an intelligible and understandable way, in order to identify appropriate evaluation citeria. It is crucial […]

How to minimize incidents and federate IT teams?

The priority for all IS departments is to minimize the risks of incidents and dissatisfaction. With an integrated collaborative IT performance management tool, you can reduce the level of uncertainty while improving the 360-degree view of your services.

cloud

Successfully migrate to the cloud by measuring service performance

If the cloud is well known for its flexibility and agility in theory, how can we make sure that migration is durable and stress-free in practice? Julien Castel, Product Owner at MIP, tells us how.

White Paper : Position your strategy for monitoring digital performance in 5 questions !

From simple client emails to inventory management on several continents, the Information System supports the daily life of the company. The performance measurement of IS is essential to make progress on these 2 challenges : optimizing information collection and accelerating decision-making.

citrix ready monitoring IT

We are officialy Citrix Ready !

After 6 years monitoring applications, networks, and user experiences on Citrix platforms, we did the administrative procedures to be officialy certified. So, why monitoring your Citrix with MIP Solution ?

Gagner du temps avec une vision unifiée des performances de votre IT.

Join us in The Netherlands

In the objective to develop his business, Maltem Insight Performance is leading 2 job offers for The Netherlands. 2 positions are currently available: Pre-sales manager: Job_Desc_PreSales Manager_NL Business manager: Job_Desc_Business Manager_NL

tech cable

The Flash Report: prioritizing classes of service

The Service Desk’s skilled workers are the main interface between different departments and their combined information system. The reactivity and the relevance of the diagnoses of the Service Desk will enable companies to correct any malfunctions as quickly as possible. That’s where a strategic report comes in: The Flash Report.

The service desk and the law of adaptation

“It’s not the strongest of the species that survives, nor the most intelligent; it’s the one most adaptable to change.”
Charles Darwin.
To illustrate this famous quote, let’s take BeMerryCorp, a company within the industrial sector, as an example. BeMerryCorp has international subsidiaries (head offices, warehouses, etc.), and its service desk must satisfy its employees and its partners (suppliers, B2B clients).

Capacity Planning: to optimize your Service Desk’s diagnostics

The Service Desk is at the heart of the Information Systems department and, more generally, of every company process. Its reactivity and the relevance of its diagnoses will condition its overall performance. Focus on capacity management: Capacity Planning.