Operational reporting

Operational reporting



To achieve continuous improvement, it is crucial to have a dashboard which gives a clear and straightforward presentation of everyday situations which are often complex and involve numerous performance indicators:

  • Highlighting of availability, performance or load issues affecting your information system
  • SLA monitoring (networks and applications) to validate service contracts signed with your suppliers
  • Reports tailored to the needs of the various stakeholders/departments
  • Consultation of reports via the portal and/or regular e-mails
  • Setting up of reports directly by the customer or our service desk (fully managed offering)

For optimum communication about your service’s application and network performance, our solution enables you to:

  • Show that the service you deliver operates continuously
  • Show your suppliers that the delivered service does not match the requirements defined in the contract (SLA – Service Level Agreement)
  • Exchange information quickly and concisely with people outside your department
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