Helpdesk improvement

Helpdesk improvement



Are your users unsatisfied but you are unable to immediately provide them with first-level information about their incident? Benefit from a real-time view of the main components of the information system and manage incidents simply and directly via a dedicated interface:

  • Dashboards dedicated to monitoring applications (APM – Application Performance Management) and networks (NPM – Network Performance Management)
  • Application issue notifications upstream of your users
  • Configuration of our service (platform and governance) for effective helpdesk implementation
  • Redundant service to provide your helpdesk with a continuous view of the information system
  • Integration of the monitoring service with your ticketing system
  • Native/integrated management of incidents in the interface
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