It’s vital for your teams to know how your information system is performing so they can act efficiently and in an informed way. To make the most of the performance measurement strategies in place, your teams receive ongoing training in measurement interpretation and processes relating to the delivered service.
The knowledge generated by Maltem Insight Performance is cascaded to your employees through several types of customized workshops: live training and results interpretation sessions using text and video training resources.
A training program is put in place and tailored to the participants in each department. Programs are technical for operational teams and service management-oriented for application managers.
The themes vary according to your objectives:
- SLA monitoring
- Application monitoring
- Integrating the service into your processes
- Advanced configuration of alerts and reports
- Performance indicator interpretation sessions